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Notes on automation for small business

Concrete ideas to take manual work off your business. No smoke, with real examples.

2 posts publishedlatest: Aug 2026

08/25/269 min read
What a CRM is (and why your business probably needs one already)
A CRM isn't expensive software for large companies: it's where the relationship with each customer lives. What it solves, what it looks like inside, what your organization gains in the first weeks, and why most of them fail.
10 sectionsCRM · Small business · Sales
06/12/265 min read
What you can automate in your business (and how to know where to start)
Most small businesses live with manual work that already feels like part of the job. Here's how to spot it and where it pays to start automating.
5 sectionsAutomation · Small business · Processes